PARIS BASTILLE

FREQUENTLY ASKED QUESTIONS

 

 

Reservation

 

How can I book my room?
You can reserve your room directly on our web site. We guarantee you the best rate available. You can also contact us directly by telephone: +33 (0)1.44.64.34.34 or by email: reservation@ch-bastille.com

 

How can I pay my stay ?
cash, credit cards (Carte Bleue, Visa, Eurocard Mastercard, American Express, Diners Club, JCB), transfers.

 

Do you accept Chèques Vacances ?
Yes

 

Are room rates per person or per room?
Rates are by room and per night.

 

Is breakfast included in my rate?
That depends on your reservation. You should check the details of your confirmation.

 

Can I pay for my stay in advance?
Yes, directly with your reservation on our secure web site or by contacting the hotel directly at reservation@ch-bastille.com

 

How can I cancel my reservation?
Directly on our website with your reservation number. If you have any difficulty don’t hesitate to contact us: reservation@ch-bastille.com or +33 (0)1 44.64.34.34.

 

 

Come to the hotel

 

Is it necessary to book to use the hotel garage?
Yes, because we have only 8 places. Warning! The car-park’s access is narrow and cannot accommodate 4X4 and other wide vehicles.

 

How much does the car park cost?
€20 for 24 hours

 

What is the average price for a taxi from the airport?
€ 40/50

 

Do you offer a shuttle service from and to the airport?
Yes we can book a transfer for you. Contact us directly by e-mail bastille@classics-hotel.com

 

Which is the closest metro station?
Charonne at 150 meters. Please refer to the “Situation” section.

 

 

Types of rooms

 

Are there some rooms quieter than others?
Yes, facing the courtyard.

 

How can I book them?
By contacting us directly: reservation@ch-bastille.com

 

Can I choose the type of bed in my room?
Yes, but check the room descriptions to find out the specifics in each room category.

 

Are there non-smoking rooms?
Yes, 23

 

Are there smoking rooms?
Yes, 12

 

Do the rooms have a balcony or a terrace?
Some do, yes. Please check with us for availability.

 

Does the hotel have rooms for disabled?
Yes, a single room and a Standard double room.

 

 

Check in / Check out

 

How late can I arrive?
A receptionist welcomes you 24h/24 so you can arrive at any time after 2 pm.

 

What can I do with my luggage if I arrive before 2 pm?
We can store your luggage until your room is ready.

 

How late can I keep my room?
Until 12 noon.

 

Can I leave my luggage in a locker?
Yes. Free service

 

What languages are spoken at reception?
French, English, Spanish, German.

 

 

My stay at the hotel

 

I have never been to Paris. Will there be someone to help me find my way?
Yes, the receptionists will be happy to guide to and advise you for your outings. We also provide you with a town plan.

 

What time is breakfast served?
From 7 to 10 am

 

What kind of breakfast do you offer?
A buffet breakfast.

 

Can I get a wake-up call in the morning?
Yes, by contacting reception.

 

Can I come with my dog or cat?
Yes, with a supplement of €5 per animal per day.

 

 

Internet connection

 

Can I log on to Internet if I don’t have my laptop computer?
Yes, we provide an internet terminal in the lobby

 

Is there a broadband internet connection in the rooms?
Yes, with free WIFI.

 

 

For children & babies

 

We will be coming with a child, can you add an extra bed in the room?
Yes but only in superior grade rooms. Otherwise we also have more spacious triple rooms.

 

Is there a supplement for the extra bed?
Under 13 years old, no supplement if the child shares the bedroom of his parents.

Extra cost of €52 from 13 years old.

 

Do you have baby beds available?
Yes, without supplement up to 3 years old, but it is not possible to put a baby cot in our Standard rooms.

 

Do you have a high chair for breakfast?
Yes

 

Do you have a bottle warmer?
No, but a micro wave oven is at your disposal.

 

 

Hotel Facilities

 

Is there air conditioning in the rooms?
No but rooms are equipped with fans

 

Is there a lift?
Yes

 

Should I bring my own hair dryer?
No, you don’t need to, you will find a hair dryer in the bathroom.

 

Do I need to bring an iron?
No, we can lend you one, as well as an ironing board.

 

Do you have a safe in the room?
Yes with code

 

Are there international TV channels?
If so which ones? Yes, Bloomberg Europe, BBC World, CCTVF, CNBC Europe, MTV Austria, France 24, Rai Uno, Euronews, TVE, Russia Today, RTL, BBC Arabia, Eurosport Allemagne, Rai Duo, Rai Tre, Rai Med, Telemadrid, C24 horas, Telesur

 

Is there a direct line telephone in the room?
Yes

 

Is there an answering machine?
No. Messages are taken by the receptionists who give them to you with your key.

 

Is there a gym in the hotel?
No, but our receptionists will recommend you a fitness center nearby.

 

Is there a swimming pool?
No, but there is a municipal swimming pool nearby.

 

Is there a restaurant in the hotel?
No, but we will recommend you restaurants nearby.

 

 

How can I send my comments to the management?
By sending an e-mail directly to direction@ch-bastille.com